Terms & Conditions
Terms & Conditions
When placing an order you agree to all of our terms and conditions set out in this document, and that you have also read and agree with the additional terms set out in the relevant matching documents which can be viewed by clicking the links in our footer.
No use, copying of text or design is allowed and everything on this site is the legal property of the owners and proprietors.
Out of Stock / Discontinued Items
We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
Credit Card Security
As we use PayPal for our preferred payment method, when placing an order with us you do not use our server, all communications relating to payment information is handled by PayPal and their Secure Encrypted servers to ensure the payment information you provide is handled securely.
Guarantees, Refunds and Returns
Returns on any items made to special order in terms of widths and colour will be not be accepted.
Refunds on cancelled orders that are already produced will be less 10% as our all of our items are made to order.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
YOUR RIGHTS UNDER DISTANCE SELLING REGULATIONS
If you buy goods under a distance contract you have the right to cancel your contract within a period of 14 days, beginning with the day after the day on which you receive the goods.
Goods must be returned to us in their original condition unless they have been notified to us as damaged (by proof of a photograph) but we cannot accept the return of personalised items designed specifically for you. All returns are subject to a 10% restocking fee.
A refund will be given minus a 10% restocking fee once the goods are received intact and in their original conditions and will not include the delivery charges either way.
In all instances where you wish to cancel your order within the 14 day period please contact us initially to discuss and we will do our utmost to assist. The refund will be processed within 14 days after receipt of the returned goods. Please email us first through or call us to arrange a return. In most cases where we have sent something in error we do not require items to be returned. If however you wish to cancel your order within the cancellation period we will expect all the goods to be returned in their original condition for the full refund to be given.
If you have any issues with any of the topics highlighted in our Terms & Conditions please contact us.
We look forward to doing business with you.